SUPPORT
We provide food parcels
Food parcels can be requested once every 7 days. We are open for parcel requests from 10am–3pm on Mondays and Wednesdays.
If you would like to request a parcel, you can contact us in the following ways:
Please read the below information before requesting.
Our parcels contain a mix of pasta/rice, bread, tinned goods, fruit/veg, protein, chilled/frozen items plus toiletries, cleaning products, pet food and baby supplies - all subject to supply levels.
We aim for these to cover a household’s food needs for 3-4 days, if our stock levels are good. We work hard to distribute what we have as fairly and efficiently as possible between thousands of people.
Food parcels can be requested every 7 days from when you last requested.
After requesting an emergency parcel for the first time, one of our team will call you on No Caller ID to take down your information and food preferences. We want to get you food you enjoy eating, so please give us as much info on your dietary preferences as possible!
We do not require referrals for parcels and welcome self referrals - you do not have to provide a reason for needing help, and we do not means test.
Collection
We also work with a local partner organisation to provide a collection point for our food parcels:
The Porch Day Centre, 139 Magdalen Rd, OX4 1RL
If you request collection, please wait until we contact you to confirm a collection date and time as the collection date will still depend on our stock levels and volunteer capacity.
Delivery
We aim to provide home delivery of parcels within a few days of a request being made, but we cannot always guarantee this due to limited stocks and/or drivers.
If we are unable to schedule a delivery on a given day, please contact us on the next day that we’re open. We can also offer signposting and referrals to other organisations and services.
The only barriers to receiving our deliveries are geographic (you must live within Oxford to receive a parcel delivery). If you live outside of Oxford you are welcome to collect (see below).
If requesting for the first time, please tell us your:
Name
Address
Phone Number
Household size
We currently have the following items in excess. Please let us know if you would/wouldn’t like these items when requesting.
Much of our supply is supermarket surplus, so items may be on or near to their use by date. Be prepared to batch cook or freeze!
To request a food parcel for your household, or to place a referral on behalf or somebody else, please fill out this form: